FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you have server technical support service?

We have 7/24 technical support and monitor service for every server hosted in our datacenter. In case of any problem that may occur in your servers, first intervention is made in accordance with your requests. Our customers can reach the technical support team 24 hours a day regarding their servers.

What kind of solution do you have for situations that will occur on the server and require external access?

KVM service is provided free of charge so that you can reach your server in case of software problems that may occur on the server.

What kind of precautions do you have for attacks directed at the server?

The entire network infrastructure is built with Juniper brand devices, and the entire network entry level is protected free of charge against packet attacks that may come in addition to paid firewall packages. You can review the network security page for details. NETWORK SECURITY.

Can we use the line amount we use in the services provided at all hours of the day?

In our traffic limited or traffic unlimited packages, you can use the internet capacity you purchased at all hours of the day.

What type of servers can we host in the server hosting service?

Within the scope of our co-location service, it is possible to host your server of any type and size, ATX or rackmount.

Is IP address included in server rental packages?

Yes, /29 bit (5 IP addresses) is defined free of charge in all our server packages. RDNS editing and Ripe.Net Whois editing are possible for IP addresses assigned to the server.

How many servers can I host in traffic unlimited packages?

With traffic unlimited co-location packages, any number of servers can be hosted in the customer network. The purchased port speed can be shared among the desired server/servers.

What is the CPU core frequency in cloud server packages?

CPU core frequency is offered as 1Ghz in our cloud server packages. With the cloud server service provided with processor power and RAM amount that can be determined at the desired rate through high-speed shared servers, you will be able to achieve the performance you dream of.

How many usable IPs can I get in IP address allocation?

In IP address allocation, since 3 pieces are reserved for the network from the total number of IPs, the remaining number of IPs can be used. For example, there are 5 usable IP addresses in /29 (8 IP) package and 13 usable IP addresses in /28 (16 IP) package. Whois and RDNS (Reverse DNS) record editing is done free of charge for IP addresses provided for use in the customer network.

How does your backup service work?

Your server backups and data are safe on our special backup servers prepared with Raid structure. We have packages with 20GB, 50GB and 100GB capacity as FTP Backup area. With the backup service, your data is stored securely.

What options are available for Windows license?

8 Core base package and additional 2 Core add-on packages are available for Windows license. Windows Remote Desktop Services license is also offered. Unix operating systems can be used free of charge.

What are the differences between Plesk licenses?

Plesk Web Admin Edition: Includes 10 domains, WordPress Toolkit 2.0 SE. Plesk Web Pro Edition: Includes 30 domains, WordPress Toolkit 2.0, Developer Pack, Subscription Management and Account Management. Plesk Web Host Edition: Includes unlimited domains, WordPress Toolkit 2.0, Developer Pack, Subscription Management, Account Management and Reseller Management. All three packages are offered with Standard and Cloud versions.

How is port speed used in traffic unlimited packages?

The rented access capacity is delivered free of charge as 1Gbps or 10Gbps according to the customer device compatibility. The customer can request the circuit they will use as multi-port link aggregation (AE). Minimum 500mbps capacity can be provided as 2 x 10Gbps, 1000mbps 3 x 10Gbps, 2000mbps 4 x 10Gbps free of charge.

When is foreign firewall service necessary?

Foreign firewall service is provided in order to stop attacks originating from abroad, which mostly cause problems in terms of total capacity size, abroad. With this service, attacks are stopped in the source country and prevented before reaching the customer network.

What security standards are applied in your data center?

DGN Teknoloji serves with two separate data centers, ISO 27001 and ISO9001 certificates in its Bursa-based building, with data security and process management standards. Area entrances and exits are tracked with magnetic card system to ensure entry of only authorized persons.

What happens in case of capacity overflow in traffic unlimited packages?

No limit is applied up to 25% above the purchased capacity, taking into account the Customer Network performance and instant needs. In cases where the Customer Network internet access usage is constantly above the purchased capacity, capacity increase may be requested by giving information. In cases where approval is not given, traffic will be limited to the line capacity purchased by the customer.

If you need more information, please contact our company directly.